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QUALITY
MANAGEMENT SYSTEM (QMS)
The Authority,
acting as a regulatory body in Telecommunications
Sector, bases its regulatory, authorization and
supervision activities on a total quality
management philosophy with a view to serving with
a modern management system.
ISO 9001:2000
Quality Management System (QMS)
Telecommunications Authority has taken TSE-ISO-EN
9001:2000 QMS certificate on 11/12/2002 from the
Turkish Standards Institute (TSI). The Authority
as the first autonomous foundation has been
carrying out TSE-ISO-EN 9001:2000 QMS and in
order to ensure competency and effectiveness of
QMS within the Authority, The Authority fulfilled
internal quality inspections which cover all
departments, total six times, two times in 2004
and one time in 2005, because of item 8.2.2.
internal quality inspection of department of TSE-ISO-EN
9001:2000 QMS provisions. At the end of the
results, the final targets as
i)
to get institution,
ii)
the effectiveness
usage of sources,
iii)
the productivity
increasing by improving process performances,
iv)
the increasing of
internal and external customer pleasure,
v)
the effectiveness,
prevalent and open communications,
vi)
the get setting of
preparation person chain without problem,
vii)
the esteem directed
towards individual and institutional in all
services that is given by Authority according to
the laws,
viii)
the following,
examination and improving easiness on
administration and operations,
ix)
the noticeness based
on improving and developing continuous, to be able
to be carrying on structure
has determined.
As known, the
measurement of customer pleasure is the one of
the important feedback of the Quality Management
System. So, the public survey form is prepared by
Organizational Quality Assessment and Development
Department and is evaluated by applying to the
business executives in order to determine the
needs of the business executives which take
services from Telecommunications Authority, to
measure the providing proportions of business
executives wants, to determine the power and poor
sides of authority, to determine the aspects of
being able to improve of authority, to measure the
effectiveness of existing policies/programs.
Quality
Policy of the Authority
Serving with our
personnel, who are happy to be employees of the
Authority and who have made a career in their
fields; performing regulatory operations covering
the entire telecommunications sector, which is the
driving force of the globalizing world, in
accordance with international norms and standards;
increasing the satisfaction levels of service
providers and clients; treating equally and fairly
everybody who utilize our services, in feeling of
responsibility and being aware of our vision and
mission; continuously improving our service
quality in line with innovations in science and
technology; continuously improving the system’s
effectiveness by observing the requirements of the
quality management system; and being the best.
Mission of
the Authority
In order for the
telecommunications services in Turkey to be
provided rapidly, in a qualified manner and
cheaply; providing legal compliance in the sector
through guidance, regulation and supervision;
carrying out the relations with relevant
organizations; monitoring the technological
innovations; protecting competition; ensuring
compliance with international norms; protecting
consumers; and observing the development and
security policies.
Vision of the
Authority
To become, in
telecommunications sector of Turkey, an
organization that is at international standards
level, contributes to world’s innovations via
research and development activities, provides
guidance to the sector, monitors and supervises
implementations, ensures that the society makes
use of telecommunications services at a highest
level, smoothly and in return for the most
reasonable prices, and plays an effective role in
establishment of telecommunications policy by the
state.
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